Terms and Conditions

Payment

It is easy to pay for your order with a credit or debit card or PayPal through my online shop which is powered by a highly respected system called Stripe. 

SHIPPING

As a general rule my dispatch time is 1-2 working days.  If you need a particularly speedy delivery then please contact me before placing your order and I will confirm whether or not this is possible.

Most UK orders are sent out by Evri as standard delivery and not signed for.  They aim to deliver within 3-5 working days.

If you live in the Bournemouth area and want to avoid shipping costs, select the Pick-Up option during your purchase. You can then contact me on 07590489090 to arrange a convenient time to pick up your order.

International sHIPPING

At the moment this website can only accept UK orders.  If you want a order sent outside the UK, please contact me to tell me:

• what you want to order

• the delivery address

• your contact details.

I will then calculate the postage and invoice you. You will be liable for any customs and import taxes and charges payable upon delivery.  I am not responsible for delays due to customs.

feedback

I want to make sure that your shopping experience with Made by Powley is the best it can be so please, if you have any feedback get in touch with me here. I'd love to hear that you are pleased with your pieces!

Returns

I hope that you LOVE your Made by Powley purchase but if you are unsatisfied with your order, please contact me so we can resolve any issues!

If you are unhappy with your item for any reason you can arrange for it to be returned and refunded. This must be done within 14 days of receipt.

1. Please notify me and that you would like to make return.

2. Carefully pack the item and post it back to the address I will provide. Please return your purchase using a signed and tracked service within 30 days of receiving the order, in the original packaging and padding that it was sent in. Make sure to wrap it up really well so it doesn't get broken on the way back. You are liable for return postage charges. (See Parcelforce packing guidelines for advice on how to best pack your parcel).

3. Once I receive the item I will refund the full amount NOT including the outward/return shipping costs. If I do not receive the item in its original condition, I will be unable to process a refund.
   Your refund will normally be issued as a personal discount code to the value of your original purchase. If you would prefer to have the money refunded back to you please let me know in your initial notification.

returns - Damaged DURING DELIVERY

If your order is found to be damaged on arrival please contact me immediately. A photograph of the problem is helpful. I will be happy to replace or exchange your item. In some instances, you may be required to return the original item to me.

I do my best in packaging to ensure your items get to you safe and in one piece. In the unlucky event you receive your item damaged:

1. Please notify me straight away.

2. Take a photo of the item and its packaging exactly how you received it as this will assist any claim that may have to be made against the delivery company.

3. Once you have been in touch, I will then be able to offer you a full refund or exchange depending on which you prefer.

Luckily, we have had remarkably few breakages and problems with delivery and as my items are high fired and packaged securely it is rare for items to become damaged in transit. 

Security of Data

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

We will not provide your details to any third party for marketing purposes.

Privacy Policy

Information I Collect

To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of pottery, for example) if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except in exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Janice Powley, am the data controller of your personal information. If you have any questions or concerns, you may contact me at madebypowley@gmail.com. Alternately, you may mail me at:

Janice Powley, Centurion House, 19-21 Woodside Road, Bournemouth, Dorset, UK BH5 2BA.

Frequently asked questions 

The item I want is 'sold out'.  Will you be making any more?

Please use the contact form to get in touch.  I will let you know when it will next be available or we can discuss a custom order for you.

How long will a custom order take to make?

This depends entirely on your request, the size of the item, and the number you would like. I will always give as accurate an estimate as possible and will try to send your item out to you as quickly as possible. 

Can I cancel my order?

An order cannot be cancelled once it has been dispatched.  
Custom orders cannot be cancelled once work on the order has commenced.

I have an additional question about an item

I have tried to ensure that all my photography is as clear and accurate as possible but please feel free to ask me any extra questions about an item directly, no matter how small.

Ceramics and its Care

All pottery from Made by Powley is handmade and not mass-produced in a factory so each piece is unique and slight imperfections or markings of the process may be present. This is evidence that the pieces are made by hand and not by machine or with molds.  These will not affect the aesthetics, function or life of the item and most likely it will add to its charm!

All of my pottery is food-safe as well as microwave and dishwasher safe, but they are not designed for oven cooking. 

If the pottery is filled with liquid (such as a vase or plant pot, etc.), please place on a coaster to protect wood surfaces. This is required for both handmade and factory-produced ceramics.

All my work is high quality stoneware which makes it both hard wearing and long lasting. With care they could last hundreds or thousands of years!

Be kind to your ceramics and they will give you years of joy!